Shipping policy
Shipping Policy
At willowbayliving, we are committed to delivering your order safely, efficiently, and in a timely manner. This Shipping Policy explains how your orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms outlined below.
1. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
During high-demand periods, seasonal launches, or promotional events, processing times may extend to 3–5 business days.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed, you will receive a confirmation email with tracking information (if available).
2. Shipping Time
Estimated delivery times are as follows:
- United States: 7–15 business days
- Canada: 10–18 business days
- United Kingdom & Europe: 7–20 business days
- Australia & New Zealand: 10–20 business days
- Rest of World: 10–25 business days
Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.
3. Shipping Methods
We work with reliable international shipping carriers to ensure safe and efficient delivery. Depending on your location, your order may be shipped using multiple logistics partners.
All packages are shipped with tracking information when available.
4. Shipping Fees
Shipping costs are calculated at checkout based on your location and order weight.
We may offer free shipping promotions during special events or for orders that meet a minimum purchase threshold.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your order using the provided link or through our website’s “Track Order” page.
Please allow 24–72 hours for tracking information to update after shipment.
6. Incorrect Address Disclaimer
It is the responsibility of the customer to ensure that all shipping details are correct at the time of purchase.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update your information before the order is shipped.
7. Lost, Stolen, or Delayed Packages
We are not responsible for packages that are lost or stolen after they have been marked as delivered.
If your tracking shows that your package has been delivered but you have not received it, please contact your local carrier first.
If your order is significantly delayed beyond the estimated delivery time, please reach out to our support team for assistance.
8. Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the responsibility of the customer.
We are not responsible for delays caused by customs processing.
9. Shipping Restrictions
Some items or destinations may have shipping limitations due to carrier restrictions or customs regulations.
If we are unable to ship to your location, we will notify you and issue a full refund.
10. Contact Us
If you have any questions regarding shipping, delivery status, or logistics support, please contact us:
Email: sales@willowbayliving.store
Website: willowbayliving.store
We aim to respond within 24–48 business hours.