Shipping Policy

Thank you for shopping with WillowBayLiving. We are committed to delivering your order safely and efficiently. Please review our shipping policy below to understand how we process and ship orders.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, seasonal sales, or promotional events, processing times may be slightly extended. If there is a significant delay in processing your order, we will notify you via email.

Shipping Destinations

We currently ship to most countries and regions worldwide.

If we are unable to ship to your location, you will be notified during checkout or shortly after your order is placed.

Estimated Delivery Times

Estimated delivery times may vary depending on destination, customs clearance, and local carrier operations.

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination

• Product weight and dimensions

• Shipping method selected

From time to time, WillowBayLiving may offer free shipping promotions. Promotional shipping offers are subject to change without notice.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several business days to appear after the package has been dispatched.

If you do not receive tracking information within 5 business days after receiving your shipping confirmation, please contact us.

Customs, Duties & Taxes

International orders may be subject to:

• Import duties

• Customs fees

• Value-added taxes (VAT)

• Other local government charges

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.

WillowBayLiving is not responsible for delays caused by customs clearance procedures.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

• Severe weather conditions

• Customs inspections

• Transportation disruptions

• Public holidays

• Carrier-related delays

• Natural disasters or force majeure events

We appreciate your patience and understanding in such situations.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately.

Once an order has been shipped, we may be unable to modify the delivery address.

WillowBayLiving is not responsible for packages lost or delayed due to incorrect address information supplied by the customer.

Lost, Stolen, or Missing Packages

If tracking indicates that a package has been delivered but you have not received it, we recommend:

1. Checking around your property.

2. Contacting household members or neighbors.

3. Contacting the shipping carrier directly.

If you still cannot locate your package, please contact us and we will do our best to assist.

Please note that WillowBayLiving cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Order number

• Photos of the damaged item

• Photos of the shipping packaging

• Description of the issue

We will review your claim and work toward an appropriate resolution.

Multiple Shipments

In some cases, items from the same order may be shipped separately due to inventory availability, warehouse locations, or package size restrictions.

You will not be charged additional shipping fees for split shipments unless otherwise specified.

Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

Once an order enters processing or has been shipped, we may be unable to make changes or cancel the order.

Contact Us

If you have any questions regarding shipping, delivery, or tracking information, please contact our customer support team:

WillowBayLiving

Website: https://willowbayliving.store

Email: sales@willowbayliving.store

We are always happy to assist and will respond as quickly as possible.

Return & Refund Policy

At willowbayliving, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Return Eligibility

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition

• Include all original tags, packaging, and accessories

• Be free from signs of use, damage, or alteration caused by the customer

• Be accompanied by proof of purchase or order confirmation

Returns that do not meet these requirements may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: sales@willowbayliving.store

Please include:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos if the item arrived damaged or incorrect

Once your request is reviewed and approved, we will provide return instructions. Items returned without prior authorization may not be eligible for a refund.

Damaged, Defective, or Incorrect Items

We carefully inspect all orders before shipment. However, if your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• Clear photos of the item

• Photos of the packaging and shipping label

We will review the situation and offer an appropriate solution, which may include a replacement, refund, or store credit.

Non-Returnable Items

For hygiene, safety, and operational reasons, certain products are not eligible for return, including:

• Personalized or custom-made items

• Special-order products

• Gift cards

• Clearance, final-sale, or promotional items

• Products showing signs of use, wear, or damage caused after delivery

If you are unsure whether your item qualifies for return, please contact us before placing your order.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, color, or style, we recommend returning the original item (if eligible) and placing a new order separately.

European Union Customers

For orders delivered to countries within the European Union, customers have the right to cancel or return their purchase within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

Returned items must remain unused, in their original condition, and include all original packaging and documentation.

Refund Process

After your returned package is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method used for the purchase

• Processing typically takes 5–10 business days after approval

• Your financial institution may require additional time to post the refund to your account

Shipping charges are generally non-refundable unless the return is due to our error, a defective product, or an incorrect item shipped.

Late or Missing Refunds

If you have not received your refund after 15 business days from approval:

1. Check your bank account again.

2. Contact your credit card provider or payment service.

3. Contact your bank, as processing times may vary.

If you still have not received your refund, please contact us at:

sales@willowbayliving.store

Contact Us

If you have any questions regarding returns, refunds, or your order, please contact us:

WillowBayLiving
Email: sales@willowbayliving.store
Website: https://willowbayliving.store

We are committed to providing a smooth and reliable shopping experience for every customer.